We endeavor to dispatch all items within 1 working day of order. Stocked items are usually dispatched on the same day if the order is made before 2pm. We will not be held liable for any shipping costs or labour charges incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.
We are export specialists, so can assist in shipping items anywhere in the world. There are restrictions on some products to specific locations, and some products cannot be shipped to international destinations at all. It is the buyer’s responsibility to ensure that any item purchased can be legally imported into that country.
When you place an order, our shopping cart system will estimate shipping costs based on the weight (or volumetric weight for overseas shipping) of the item and your location. As this is not a comprehensive system, we reserve the right to request further payment if the quoted postage costs do not meet the actual costs. As well as this, if you find that a quoted shipping cost is excessive, please feel free to contact us before completing your purchase for an accurate quote.
The Shipping and Taxes estimate DOES NOT include any Import Tax, VAT or Duties you may be liable to pay upon import into your country. It is the buyers responsibility to pay these charges upon import and to adequately research such charges BEFORE purchasing any items. If import duties are not paid, the item may be returned back to us. The initial shipping costs and any extra charges we incur as a result of this will be deducted from any refund made to you.
Before emailing for a shipping quotation, please add the item to your cart, click 'Estimate Shipping & Tax' under the Subtotal, input your address details and click 'Estimate Shipping & Tax'. This will give you your shipping options. Depending on the size and weight of the package and your location, here are the options:
|Royal Mail Tracked (UK)||48 - 72hrs|
|Royal Mail Special Delivery (UK)||*Next Day before 1PM|
|UPS (24hr) (UK)||Next Working Day (Monday - Friday)|
|UPS (Pre 12) (UK)||Next Day before 12PM|
DHL (24hr) (UK)
|Next Working Day (Monday - Friday)|
|DHL Express (Europe)||24 - 48hrs|
|DHL Express (Rest of World)||48 - 72hrs|
|UPS Road Courier (Europe)||2 - 7 Days|
|Royal Mail Airmail (Europe)||5 - 10 Days|
|Royal Mail Airmail (Rest of World)||10 - 25 Days|
As stated above, for urgent orders please contact us to ensure we have stock and can dispatch. The cut off time for same day dispatch is 2pm Monday - Friday we do not dispatch any orders on Saturday or Sunday.
* Royal Mail Tracked time scales are estimates only, and not guaranteed.
Here is a list of websites where you can Track & Trace your order, depending on which service it was sent with:
We do not trade with, or ship items to the following countries:
Cote d'Ivoire (Ivory Coast)
Democratic Republic of Congo
Federal Republic of Yugoslavia & Serbia
Lebanon and Syria
North Korea (Democratic People’s Republic of Korea)
Republic of Guinea
For any questions or clarification regarding these terms please Contact Us.
All customers must pay for their parts / invoices in full prior to removing property or vehicles from our premises, It is our right to withhold keys until payment is made in full.
We do not offer credit terms under any circumstances.
All goods remain the property of Darkside Developments until paid for in full.
Please read the below terms and conditions before opening a returns request.
To open a returns request please follow the steps in this link - http://www.darksidedevelopments.co.uk/how-to-open-a-return/
We hope you will be delighted with your product purchased online from www.darksidedevelopments.co.uk, however we understand that sometimes you may wish to return your product. Please find below details of our returns policy:
Your rights under the Distance Selling Regulations are not affected by this returns policy.
If you receive a part that is incorrect, faulty or not fit for purpose we reserve the right to take a deposit payment prior to sending out any replacement parts. The deposit will be refunded in full upon return of the incorrect, faulty or not fit for purpose part.
Alternatively the incorrect, faulty or not fit for purpose part can be collected by UPS. Failed collections will be charged at £10 + VAT.
Warranty and Claims
All Genuine and OEM Parts carry a minimum of 1 Year Warranty (2 Years in some cases) when fitted in a standard car. With most manufacturers, any performance enhancing modifications will void the warranty on those parts.
For any aftermarket / upgrade parts the warranty lies with the manufacturer and in most cases there is no warranty other than for manufacturing defects.
In all warranty cases, the manufacturer and Darkside Developments are not liable for any labour cost claims.
In the event of a warranty claim, we will require the item to inspect or to send to the manufacturer to follow their claims procedure. If you require a replacement item to ensure your vehicle is not off the road for a prolonged period, we reserve the right to charge for the replacement item. Upon a successful claim, this charge would be refunded. If the claim is not upheld, we will return your items to you in the condition they were sent and no refund will be made.
Please Note - All Dual Mass Flywheels have no warranty when fitted to modified vehicles. This includes kits fitted with the Sachs Race Clutch Kits.
Damage caused by your failure to take all reasonable steps to prevent mechanical damage from occurring, for example, taking appropriate action in the event of warning lights appearing.
Damage or defects caused by not having the vehicle serviced in accordance with the manufacturer's / Darkside Developments recommendations.
Damage or defects caused by improper use of the vehicle, neglect, or use of the vehicle for motorsport activities.
We reserve the right to request a deposit at the time of booking an appointment in our workshop or for special order parts. This deposit is non-refundable unless we cancel your appointment or order. If you do not or cannot attend an appointment, please do not ask us to refund the deposit paid. In some circumstances we may allow you to change your appointment to a more suitable date, but will require at least 2 weeks notice to do this.
Any tuning work will require a £100 +VAT (Non Refundable) Deposit. This deposit is to secure an arranged date in our diary and is NOT a deposit for the work to be carried out.
Vehicle drop off – Workshop / Tuning
It is the customers responsibility to ensure they comply with rules and laws relating to their home country. Darkside Developments accepts no responsibility for the use of this part on the public highway where removal of emissions controls is prohibited.
Due to new EU Legislation and as part of the VOSA Annual MOT inspection, if fitted at the factory, a DPF Unit must be present at the time of test.
All work carried out by Darkside Developments related to Catalytic Converter / DPF / EGR Removal is deemed as for Motorsport / Off Road use only. When booking in for work or purchasing parts it is the customer’s responsibility to ensure they comply with rules and laws relating to their home country.
We will only carry out the Catalytic Converter / DPF / EGR Removal process if the customer has agreed that the vehicle is not going to be used on the public highway and that Darkside Developments will not be held responsible for any future actions or issues relating to the Catalytic Converter / DPF / EGR removal.
The customer must ensure that the vehicle has been maintained in accordance with manufacturer recommendations including relevant cambelt changes/timing chain maintenance and that it is in full and total road worthy condition.
The customer is therefore happy to allow his/her vehicle to be remapped at his/her own personal risk thus absolving Darkside Developments of any responsibility should any failure occur.
Darkside Developments accepts no responsibility for any damage or injury incurred whilst the Remapping is in operation or at any time after.
When tuning vehicles with the DPF still in place, Darkside Developments will not be held responsible for any faults or issues related to the filter blocking up. It is the customer’s responsibility to ensure the vehicle is driven in a manner that allows the DPF to regenerate (Refer to owner’s manual).
If any warning lights do appear you may have to force regenerate the DPF. Refer to owner’s manual or follow the link below as a guide. If you are not confident in carrying out this procedure please contact a professional.
Darkside Developments reserves the right to refuse any tuning work on vehicles regardless of the expenditure / number of orders placed with ourselves. We will NOT tune vehicles fitted with hybrid turbos / imitated / copied Darkside Developments products.
Darkside Developments are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
Information We Collect
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
We may also use the cookies to gather information about your general Internet use to further assist us in developing or website. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.
Use of Your Information
The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Storing Your Personal Data
Data that is provided to us is stored on our secure servers - Darkside Developments do not store any financial details. This is handled by our payments provider.
The transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please contact us if you wish to make such a request.
Waste oils: Collected and used for industrial heating in a clean burn heater.
Waste water: Collected, filtered and reused on-site.
Waste plastics, paper and card: Collected and recycled by BIFFA.
Waste metals: These are separated from non recyclable materials then recycled at a local merchants
Packaging: Where possible we use reuse packaging and boxes. We actively source used packaging locally which provides most of our packaging needs.
Invoices: We email all our Customer Invoices to save on Paper and Toner usage
Fitting Guides: All our fitting guides are downloadable PDFs with the links sent to customers automatically along with their Invoice.