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Shipping

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We are export specialists, so can assist in shipping items anywhere in the world. There are restrictions on some products to specific locations, and some products cannot be shipped to international destinations at all. It is the buyer’s responsibility to ensure that any item purchased can be legally imported into that country.

When you place an order, our shopping cart system will estimate shipping costs based on the weight (or volumetric weight for overseas shipping) of the item and your location. As this is not a comprehensive system, we reserve the right to request further payment if the quoted postage costs do not meet the actual costs. As well as this, if you find that a quoted shipping cost is excessive, please feel free to contact us before completing your purchase for an accurate quote.

Dispatch

We endeavour to dispatch all items within 1 working day of order. Stocked items are usually dispatched on the same day if the order is made before 2pm.
Due to stock levels and work load we cannot guarantee dispatch times. The quoted courier delivery time is from the point of dispatch I.E 24 Hour Service is from the point the items are collected not from the point of ordering.
We will not be held liable for any shipping costs, labour charges or consequential losses incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.


Taxes / Duties

The Shipping and Taxes estimate DOES NOT include any Import Tax, VAT or Duties you may be liable to pay upon import into your country. It is the buyers responsibility to pay these charges upon import and to adequately research such charges BEFORE purchasing any items. If import duties are not paid, the item may be returned back to us. The initial shipping costs and any extra charges we incur as a result of this will be deducted from any refund made to you.

All shipping costs covers the shipping charges only, this does not include any Customs Charges which are levied by your government.

If you are liable for any Customs Charges / Duties the courier company will contact via phone, email or send a letter. Once these have been paid the parcel will still be delivered to you door.

Quotations

Before emailing for a shipping quotation, please add the item to your cart, click 'Estimate Shipping & Tax' under the Subtotal, input your address details and click 'Estimate Shipping & Tax'. This will give you your shipping options. Depending on the size and weight of the package and your location:

1.
estimate-shipping-1.jpg

2.
estimate-shipping-2.jpg


Services

Service Time Company
 Royal Mail Tracked (UK) 48 - 72hrs (Working Days) royal-mail.jpg
Royal Mail Special Delivery (UK) *Next Working Day before 1PM (Monday - Friday) royal-mail.jpg
UPS (24hr) (UK) Next Working Day (Monday - Friday) ups.jpg
UPS (Pre 12) (UK) Next Working Day before 12PM ups.jpg

DHL (24hr) (UK)

Next Working Day (Monday - Friday) dhl.jpg
DHL Express (Europe) 24 - 48hrs (Working Days) dhl.jpg
DHL Economy (Europe) 3 - 5 Working Days
dhl.jpg
DHL Express (Rest of World) 48 - 72hrs (Working Days) dhl.jpg
UPS Road Courier (Europe)  2 - 7 Working Days
ups.jpg
Royal Mail Airmail (Europe) 5 - 10 Working Days royal-mail.jpg
Royal Mail Airmail (Rest of World) 10 - 25 Working Days royal-mail.jpg
Parcel Force (Russia) 5 - 7 Working Days royal-mail.jpg


As stated above, for urgent orders please contact us to ensure we have stock and can dispatch. The cut off time for same day dispatch is 2pm Monday - Friday we do not dispatch any orders on Saturday or Sunday.

Royal Mail Tracked time scales are estimates only, and not guaranteed.

  • Royal Mail 24™ – RM aim to deliver your parcels the next working day.
  • Royal Mail 48™ – RM aim to deliver your parcels within two working days, with a small minority within 3 working days.
Royal Mail Special Delivery Guaranteed before 1PM Exceptions:

Tracking

Here is a list of websites where you can Track & Trace your order, depending on which service it was sent with:

Exceptions

We do not trade with, or ship items to the following countries:

Afghanistan
Belarus
Burma/Myanmar
Cote d'Ivoire (Ivory Coast)
Cuba
Democratic Republic of Congo
Egypt
Eritrea
Federal Republic of Yugoslavia & Serbia
Iran
Iraq
Ivory Coast
Lebanon and Syria
Liberia
Libya
North Korea (Democratic People’s Republic of Korea)
Republic of Guinea
Somalia
Sudan
Syria
Tunisia
Zimbabwe

For any questions or clarification regarding these terms please Contact Us.

Disclaimer

Darkside Developments 
will not be liable for any consequential losses due to delayed delivery / dispatch times