Covid-19 Coronavirus Shipping Update
At the present moment we are currently still operating under normal circumstances and don't have any plans of changing this unless an outbreak occurs or the UK Government state otherwise.
We have spoken with our courier companies who have confirmed that all shipments (UK & Overseas) will proceed as normal until further notice.
We kindly advise that if you’re showing any symptoms or have been in contact with persons who are showing symptoms or have been diagnosed with Coronavirus not to collect parts in person and place the order online.
Special Delivery Guaranteed by 1pm:
We will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 on wards. As a result, we will not consider a claim for delay for items posted using the Special Delivery Guaranteed by 1pm service from that date. In addition we will not during this period offer our Consequential Loss service and we will not accept any related claims.
All Signature services:
We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item. You can still check that we have obtained confirmation of delivery and who we delivered to by tracking your parcel at www.royalmail.com/track-your-item (where you may see a special code, ‘XP1’ instead of signature). As a result, we will not consider refunds or compensation requests for not capturing a signature for items delivered on or after Saturday 14 March 2020 and until further notice.
We are export specialists, so can assist in shipping items anywhere in the world. There are restrictions on some products to specific locations, and some products cannot be shipped to international destinations at all. It is the buyer’s responsibility to ensure that any item purchased can be legally imported into that country. When you place an order, our shopping cart system will estimate shipping costs based on the weight (or volumetric weight for overseas shipping) of the item and your location. As this is not a comprehensive system, we reserve the right to request further payment if the quoted postage costs do not meet the actual costs. As well as this, if you find that a quoted shipping cost is excessive, please feel free to contact us before completing your purchase for an accurate quote.
We endeavour to dispatch all items within 1 working day of order. Stocked items are usually dispatched on the same day if the order is made before 2pm. Due to stock levels and work load we cannot guarantee dispatch times. The quoted courier delivery time is from the point of dispatch I.E 24 Hour Service is from the point the items are collected not from the point of ordering. We will not be held liable for any shipping costs, labour charges or consequential losses incurred due to delayed items. If an item is urgent, please contact us before placing the order to check stock and dispatch time.
Taxes / Duties
The Shipping and Taxes estimate DOES NOT include any Import Tax, VAT or Duties you may be liable to pay upon import into your country. It is the buyers responsibility to pay these charges upon import and to adequately research such charges BEFORE purchasing any items. If import duties are not paid, the item may be returned back to us. The initial shipping costs and any extra charges we incur as a result of this will be deducted from any refund made to you. All shipping costs covers the shipping charges only, this does not include any Customs Charges which are levied by your government.
Before emailing for a shipping quotation, please add the item to your cart, click 'Estimate Shipping & Tax' under the Subtotal, input your address details and click 'Estimate Shipping & Tax'. This will give you your shipping options. Depending on the size and weight of the package and your location:
|Royal Mail Tracked (UK)||48 - 72hrs (Working Days)|
|Royal Mail Special Delivery (UK)||*Next Working Day before 1PM (Monday - Friday)|
|UPS (Standard) (UK)||Next Working Day (Monday - Friday)|
|UPS (Express Saver) (UK)||Next Working Day before 12PM|
|UPS (Express) (UK)||Next Working Day before 10:30AM|
|UPS (Express Plus) (UK)||Next Working Day before 9AM|
DHL (24hr) (UK)
|Next Working Day (Monday - Friday)|
|DHL Express (Europe)||24 - 48hrs (Working Days)|
|DHL Economy (Europe)||3 - 5 Working Days|
|DHL Express (Rest of World)||48 - 72hrs (Working Days)|
|UPS Road Courier (Europe)||2 - 7 Working Days|
|UPS (Worldwide Saver)||Click HERE for more information|
|UPS (Worldwide Express Saver)||Click HERE for more information|
|UPS (Worldwide Express)||
Click HERE for more information
|UPS (Worldwide Express Plus)||
Click HERE for more information
|Royal Mail Airmail (Europe)||5 - 10 Working Days|
|Royal Mail Airmail (Rest of World)||10 - 25 Working Days|
|Parcel Force (Russia)||5 - 7 Working Days|
As stated above, for urgent orders please contact us to ensure we have stock and can dispatch. The cut off time for same day dispatch is 2pm Monday - Friday we do not dispatch any orders on Saturday or Sunday. * Royal Mail Tracked time scales are estimates only, and not guaranteed.
- Royal Mail 24™ – RM aim to deliver your parcels the next working day.
- Royal Mail 48™ – RM aim to deliver your parcels within two working days, with a small minority within 3 working days.
Here is a list of websites where you can Track & Trace your order, depending on which service it was sent with:
Royal Mail - http://www.royalmail.com/track-trace
- Royal Mail to outside the UK - https://www.darksidedevelopments.co.uk/postal-carriers/
Darkside Developments will not be liable for any consequential losses due to delayed delivery / dispatch times
We do not trade with, or ship items to the following countries:
- Cote d'Ivoire (Ivory Coast)
- Democratic Republic of Congo
- Ivory Coast
- Lebanon and Syria
- North Korea (Democratic People’s Republic of Korea)
- Republic of Guinea
For any questions or clarification regarding these terms please Contact Us.
We will happily ship to the following countries:
- Antigua & Barbuda
- Bosnia & Herzegovina
- Brunei Darussalam
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Costa Rica
- Czech Republic
- Dominican Republic
- El Salvador
- Equatorial Guinea
- Federal Republic of Yugoslavia & Serbia
- French Guiana
- Great Britain
- Israel and the Occupied Territories
- Kyrgyz Republic (Kyrgyzstan)
- Republic of Macedonia
- Moldova, Republic of
- New Zealand
- Pacific Islands
- Papua New Guinea
- Puerto Rico
- Russian Federation
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent's & Grenadines
- Sao Tome and Principe
- Saudi Arabia
- Sierra Leone
- Slovak Republic (Slovakia)
- Solomon Islands
- South Africa
- Korea, Republic of (South Korea)
- South Sudan
- Sri Lanka
- Timor Leste
- Trinidad & Tobago
- Turks & Caicos Islands
- United Arab Emirates
- United States of America (USA)
- Virgin Islands (UK)
- Virgin Islands (US)